Q.
Why can't I just buy directly through the site?
Q. Why do I have to order and wait for the order to be made?
A. BLOCKY DOGS ®
does not keep a stock of collars. Every collar is hand-made specifically
for the dog it is ordered for because we offer such an array of
styles, sizes, colors, color combinations, and personalization
options. At BLOCKY DOGS ®
you have the freedom to build your own unique collar instead of
purchasing stock from a shelf. We want you to know that getting
your individual order just right is as important to us as it is
to you and your dog.
Q:
I placed an order but have not received my Order Confirmation.
A: We have found that every once in a while Order Confirmations
aren't getting through to a customer, even though we've sent it
multiple times. We receive emails from the customer, but they
don't receive ours. If that is the case for you, please don't
give up, because we aren't. Make sure you have
added rebecca@blockydogs.com to your approved senders list (mark
as not spam). If you don't know how to do this, just keep an eye
out on the emails in your spam folder.
Q.
Why do I have to measure my dog?
Q. Why can't I just go by the size collar my dog is wearing
now?
A. Method of sizing varies from manufacturer to manufacturer and
collars that have been worn often stretch and are no longer the
size they were when you purchased the collar. Sizing guidelines
are given on the site because each collar is custom made and we
want the collar you receive to fit correctly. We are unable to
take returns because of the custom factor: If you order and receive
a collar that does not fit your dog, you will have to pay for
a new collar to be made.
Q.
How long does it take for me to receive my collar?
Q. How does the ordering process work?
A. After submitting your order, you will receive an email confirming
that order within 24 hours. That email contains the order total
plus shipping and instructions about payment, as well as any questions
we might have regarding your order. You will also receive an email
confirming the date your payment was received so you don't have
to wonder if it made it or got lost. We regret that we can not
begin work on a collar until payment is received. It will
be approximately 75 - 90 days from the date your payment is received
to the date your custom-built
order is ready to ship. This time frame is an
estimate: Sometimes an order may take a bit less time and sometimes
a bit longer. BLOCKY DOGS® has received a record number of
orders in the past couple months and I am working hard to get
production time back down. I appreciate the awesome response to
the products and I am working as quickly as I can :) If orders
are completed sooner, then they are definitely shipped sooner.
If you have any questions about your order during the production,
please email me at rebecca@blockydogs.com.
A shipping notification is emailed on the day the order is shipped.
Q.
Rush orders?
A. As of January 1, 2008 I have ceased doing
rush orders for any reason. While I understand that you are excited
to receive your new custom gear, moving orders around in the line
only sets other orders behind in production.
Q. When is my puppy big enough for a BLOCKY
DOGS collar?
A1. While it partially depends on the breed,
most bully breeds tend to widen up to the age of 3 (and some beyond
that; and Mastiffs are still growing). If you're aiming to order
only one collar and have it for when your pup reaches adulthood,
in most cases at least ten-twelve months old is a good time to
order. I cannot guarantee that your pup will not outgrow the collar
(especially if it's a Mastiff), but I can help you select a size
that will allow the collar to be worn on the smallest hole leaving
three more holes (three inches) for growth room so you will get
maximum use out of the collar before it's outgrown.
A2. If you're just wondering how big your dog
needs to be before ordering a collar, then the dog's actual neck,
not his/her current collar, must be at least 15"
to fit the smallest BLOCKY DOGS® collar size (which
is 20").
Q.
How do you ship?
A. Within the US, collars are sent via Priority 2-3 Day US Mail.
Shipping price includes delivery confirmation. To Canada and overseas,
collars are sent via Global Priority Mail which takes approximately
4-10 days. Occasionally packages do get delayed in customs which
is something we have no control over and packages may take a few
extra days to arrive. Shipping prices can be found on the Order
Form page. Note: Overseas Customers,
we cannot declare your purchase as a “gift”. Please
read our Notice to Foreign Buyers
Guide regarding Import Taxes.
Q:
What does BLOCKY
DOGS ® do
about Donations?
A: The donations we make are done on a quiet, discretionary basis.
We aren’t able to take rescue requests, but we do keep our
eyes open within our own community and definitely look out for
the bully and Molosser breeds and do what we can when we have
the ability. In the past year, among other donations, we outfitted
- a group
of 16 APBTs found in an abandoned house in
our local community
- the 22
American Bulldogs taken into a Las Vegas rescue from
the raid conducted on Pickett’s Pride American Bulldogs
in Texas—which can be seen on Animal Planet’s Houston
Animal Cops (check local listings) and you can visit their update
page here savehoustonsbulldogs.moonfruit.com.
If you're
having a fundraiser or event with a raffle, while we can't always
donate a collar, we often can do a gift certificate or another
raffle item. We do have a specific number of items set aside for
these types of events and precedence is given to groups with whom
we've worked in the past, but if you're having an event, just
contact us and we'll let you know if we can donate.
Q. Can
I purchase a Gift Certificate?
A. Yes, we sell Gift Certificates for you or for you to
give as a gift. Since BLOCKY DOGS
® collars are each unique, giving a Gift Certificate
to someone who has a Blocky Dog is a great way to let them design
a collar for their dog. Gift Certificates can be mailed either
to the person purchasing the certificate or directly to the sender
and that the certificate itself can be shipped the same day of
purchase. To order on-line: Gift
Certificate form or email us with
all the details and we can mail the certificate to you, or to
your friend.
Q.
Are you making other equipment?
A. Everything you see on the site
is what we currently have available. BLOCKY
DOGS ® has set out to produce products that
are either not currently available or to improve upon similar
products that are. While it might limit potential buyers, we have
set out to produce quality products, not merely replicas of already-available
products just to make a sale. If we don't think a product can
be made better or different, then we won't add it to our line.
When new products have been designed and thoroughly tested they
will be made available on the site.
Q:
What's the difference between D-Above-Buckle and Regular Flat
Collar?
A: Placement of the main D-ring. It's usually
a handler preference--though the D-Above-Buckle style gives the
D-ring a little extra reinforcement by being under 4 layers of
collar. If your dog works or participates in dog sports (Schutzhund,
Ring, PP, etc.) or spends a lot of time banging the end of a tie-out,
then the D-Above Buckle might suit your needs better. If your
dog is a family companion who goes for walks and hangs out in
the yard, then the Regular Flat collar will suit your needs.
Q.
What color should I choose/Can you choose a color for my dog?
A. This is one thing we really can’t help
you decide. We know there are a LOT of color choices, but what
one person likes another may not. Things that may help you narrow
your decision: favorite sport’s team colors; your own favorite
color; your alma mater colors; or just browse through the galleries
and photos throughout the site to see what others have created.
To help you we have created images of the many combinations of
collar and CenterStripe colors on our Design
a Collar page
Q. Can
you put spikes on my collar?
Q: Can you put holes in the collar so I can add spikes
myself?
A. The majority of breeds for whom I make collars
often have a difficult enough reputation in the eyes of the general
public and, IMO, spiked collars only add to the negative stereotypes
so I will not put spikes (nor holes for spikes) in any BLOCKY
DOGS ®
product.
Q. "My
dog chewed his collar are you going to replace it?" or "One
of my dogs chewed the collar off of my other dog. Are you going
to replace it?"
A. BLOCKY
DOGS ®
collars are heavy-duty, but they are not
chew-proof--NO collar is chew proof--and unfortunately, we cannot
replace a chewed collar.
If your
dog has a habit of slipping out of his collar and using it as
a chew toy:
- Make
sure the collar is fitted correctly and that he is not uncomfortable.
- Consider
removing the collar when you are not available to supervise
your dog.
If your
second dog chewed the collar of your first dog:
- These
collars are heavy-duty and take some serious time to chew
through. Supervise your dog when they play together and teach
them not to use collars as chew toys.
-
If your second dog removes your first dog's collar when you
are not home, then consider either separating the dogs or
removing the collars when you are not there to supervise.
Q:
How do I wash my BLOCKY
DOGS ® collars or leash?
A: BLOCKY
DOGS ®
collars and leashes are machine-washable.
Item may be put directly into washer or, to protect washer tub
from hardware, place collar or leash into a pillowcase and knot
or rubber band top of pillowcase closed. Wash in cold
water, no bleach. Lay flat to dry. Do NOT put
collar or leash into dryer.
It is safe
to apply non-bleach stain removers or laundry detergent directly
to heavily soiled areas.
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